FAQ
If you have any questions that aren't answered below please email me through the contact space at the bottom on the page! I will get back with you within 3 business days❤️
Shipping Information
All orders ship within 4 business days! Orders over $100 are going to be shipped with signature required at delivery to avoid any loss. If you aren't home, they will go to a safe place to be collected by you! I am not responsible for your order if your address is entered incorrectly, it will not be refunded so please triple check that at checkout.
Once your order is processed and shipped you will receive an email with the tracking number.
Return Policy
PLEASE READ the shop listing thoroughly, I work very hard to make my listings as clear as they can be. Ring sizes and necklace lengths are listed with the item for sale. I do NOT do returns or exchanges for an item purchased that was the wrong size (i.e. rings.)
My top priority is to make my customers happy and become return customers! I will work with you but am going to avoid returns. Please know your ring size before purchasing.
Jewelry Care
Sterling silver will inevitably tarnish. Tarnish is a result of a chemical reaction when exposed to salty air, chlorine, sulfur, humidity, perspiration, cosmetics, household bleach and other strong chemicals. To prevent tarnish as much as possible, it is recommend that you store your fine jewelry in a safe, dry place when engaging in the following activities:
- Household and outdoor chores
- Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean
- Using lotion, hair products, fragrances and other cosmetics
- Exercising at the gym or during contact sports
- Preparing meals
To clean you can use the polishing cloth that is mailed to in your package and buff in one direction. To clean the pieces from oil you can use mild soap and water then dry with a cloth.
Remember it's easier to prevent tarnish than it is to remove it after it occurs. If you see it in the beginning to form be sure to clean it immediately.